There are 2 types of Templates - Marketing & Reminders.

Add Marketing Templates

Marketing Templates are used for marketing initiatives or frequent blasts about opening times, client offers or new team members.

Once you have added Marketing Templates you can use them to customise marketing campaigns & messages (Email and SMS) you want to send to your clients to drive recalls, programs you are running or promotions. 

To add a Marketing template:

  1. Go here
  2. Or go to Settings > Messaging > Message Templates
  3. Select Marketing 
  4. Select Location
  5. Add marketing Subject (e.g. Latest News from Manly Barber)
  6. Add marketing text into the editor
  7. Save
  8. When sending a marketing email or SMS you can select this template to make communications consistent & professional.

Add Reminder Templates

Reminders Templates are used when you set the reminder settings for an appointment. You could have multiple formats e.g. Appointment reminder, group reminder or a 'We have not seen you in a while' reminder. Once you have added Reminder Templates you can use them to customise automated messages (Email and SMS) to your clients at a pre-determine time using auto reminders. 

To add a reminder template:

  1. Go here
  2. Or go to Settings > Messaging > Message Templates
  3. Select Reminder
  4. Select Location
  5. Add reminder Subject
  6. Add reminder text into the editor
  7. Save
  8. When setting a reminder from the appointment screen you can select this template (or set it as default in your auto reminder settings)

Tip: Be mindful when sending templates using SMS as SMS are charged on a per credit (character limit basis) and can become costly if long. 

Keep SMS templates short. 

Email templates can be longer. 

You can also include SMS or Email in the template name so you can easily tell the difference between them, making sure you select the appropriate one for SMS when sending.


More:
Turn on Appointment Reminders
How are SMS billed?

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